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Frequently Asked Questions
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When you create a video, the duration is deducted from the total minutes available in your plan. The length of the video is rounded up to the nearest 15-second interval. For example, a 1-minute and 10-second video will consume 1 minute and 15 seconds.
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Minutes do not accumulate, they are renewed every month and unused minutes become void.
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1. Click the menu on the bottom left and click “Billing”
2. Click the pen icon and change the details. -
It is important for us, as a company that enables users to create AI-based content, that there is transparency about the synthetic nature of the videos they generate. This is also reflected in our ethical manifesto, available at https://www.d-id.com/ethics/. Note, a full-screen watermark appears for trial users.
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To cancel your subscription, go to “Billing” > “Cancel plan”
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If you’d like to delete your account, please contact support@d-id.com. Deleting your account will remove your access to D-ID, along with all your generated or translated videos, Agents, and stored data. If you decide to return, you can sign up again, but your previous data cannot be recovered.
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You can switch from a monthly to a yearly plan anytime by simply choosing an annual plan. There’s no need to contact support.
Similarly, you can also switch from a yearly to a monthly plan and the update will take effect at the end of your current billing cycle.
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If you cancel your subscription, your plan will remain active until the end of the current billing period. Afterward, your account will be downgraded. As a free user, if you do not use D-ID for 6 months, your data will be deleted, but we will notify you via email before this happens.
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Login to D-ID, go to your Account page, and generate your API key.
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Minutes used via the API are deducted from the same balance as your web version of D-ID.
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API documentation is available at the Developer Hub.