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D-ID Enterprise AI Solutions

AI avatars for business, from real-time agents to video

D-ID’s AI avatars for business give enterprise teams real-time AI avatar agents that answer from your own knowledge and act through the tools you connect. The same avatars present your enterprise AI videos and Agentic Videos.

Book a demo Review security and compliance

4.6/5 on G2, as of May 2026Leader, Fall 2026

Certifications and compliance: SOC 2 ISO 27001 ISO 42001 GDPR SSO

Frank, one of D-ID's AI avatars for business, answers an employee's spoken question as a real-time AI avatar agent

Example with a fictional logistics company, Tarnfield. In the employee portal, Frank, an AI avatar agent, answers a spoken question about working from abroad, using the company’s mobile work policy. Then the same avatar presents the rules in an Agentic Video for the learning platform, with graphics for each rule. A viewer asks whether weekends count, and Frank answers inside the video.

Trusted by 280,000+ developers and teams at

  • Microsoft
  • Deloitte
  • Samsung
  • Warner Bros.
  • Coca-Cola
  • Shell
  • Wayfair
  • Reddit
  • MyHeritage
  • Gameloft
  • BurdaForward
  • Convo.ai
  • Singit
180M+
videos produced on D-ID
120+
languages

Recognized on G2,
Fall 2026D-ID G2 Fall 2026 awards: Leader in AI Video Generators, High Performer in Course Authoring, Regional Leader EMEA in AI Video Generators, Regional Leader Europe in AI Video Generators, and the G2 Users Love Us milestone badge

Platform

One platform to build, brand and roll out your AI avatars

Build an AI avatar agent and put it on your website, in your apps and in your learning platform. Or turn an onboarding video into an Agentic Video your employees can ask questions, and publish it in the languages your teams speak. Both run on V4 Expressive Avatars, D-ID’s current avatar model, so you choose how an avatar comes across, from friendly to empathetic.

Example: the D-ID Studio agent builder, Knowledge step, set up for a fictional bank, Alderbank. Four documents upload, a slide deck is added and set to present automatically.

Customers

AI avatars for business, in action

How well-known organizations use D-ID for live conversations, training at scale and campaign production.

  • Gatorade Sports Science Institute

    Anna the Hydration Coach

    An AI avatar agent that answers questions about hydration and sports science with evidence-based responses.

    See the example

  • HARTMANN

    Eva on the HARTMANN website

    Answers healthcare professionals’ product questions and routes them to support and purchasing.

    See the example

  • Gameloft

    AI avatars for user-acquisition ads

    20+ creative concepts and 50+ iterations for campaigns on Facebook, Google Ads and YouTube.

    Read the case study

More results from published case studies

  • 24/7answers for caregivers outside helpline hours, from 300+ FAQ answers in English, Spanish and FarsiAlzheimer’s Foundation of America
  • 85%of SingIt learners preferred its D-ID-powered digital teachers to the alternativesSingIt
  • 30%+higher session completion rates with a conversational video assistantMy Last Will
  • 50%open rate on an avatar email campaign, nearly double the agency’s 28% averageEnvy

“D-ID’s platform has given us a solution to our pain points, such as time to production, not needing to rely on outside vendors, time savings, and cost-reduction.”

Naomi DroriGroup Head of Learning and Development, Diplomat Group (2,500+ employees)Read the Diplomat Group story

See how this would work with your content and systems.

Book a demoSee more customer examples

Use cases

Where enterprise teams use D-ID

Most teams start with an AI avatar agent where people need answers, and add video where information needs to reach everyone.

Example help page of a fictional outdoor shop: Meera, an AI avatar agent embedded frameless on the page, answers whether a delivery address can be changed after ordering. The article also offers an Agentic how-to video.

Customer experience

Answers for customers, any time

AI avatar agents give real-time guidance by voice or chat, grounded in approved business knowledge. Agentic Videos explain products and setup steps, and customers ask follow-up questions while they watch. Routine questions come off your support team’s desk.

How it runs

  1. Connect your help content and website as the knowledge source
  2. Embed the AI avatar agent on your site or in your app, and turn how-to videos into Agentic Videos
  3. The agent can also take actions through tools you connect, for example booking a meeting
Explore customer experience solutions

Example pricing page of a fictional software company: Oliver presents the plans in an Agentic Video with a chart, a buyer asks which plan fits a 50-person sales team, and an Ask Oliver agent button sits in the corner.

Sales

Help buyers get answers when interest is highest

AI avatar agents answer buyer questions, qualify leads and hand the conversation to the next step in your sales process. Agentic Videos turn product demos and outreach into conversations, because buyers can ask while they watch.

How it runs

  1. Create outreach and demo videos from a script and publish them as Agentic Videos
  2. Add an AI avatar agent where buyers ask questions
  3. Trigger personalized videos from your CRM through the API
Explore sales solutions

Example learning portal: Richard, an AI role-play partner, plays a sceptical buyer pushing back on price while the learner answers and a coach tip appears. The module list includes a recap Agentic Video.

Learning and development

Trainers, coaches and role-play partners

AI avatar agents act as trainers, coaches or role-play partners. Avatar-led videos cover onboarding, compliance and product training, and Agentic Videos let learners ask questions as they watch. D-ID works with learning tools such as Moodle, TalentLMS and Articulate.

How it runs

  1. Turn existing slides and documents into avatar-led videos
  2. Make them Agentic Videos that learners can question
  3. Publish to your learning tools and update when the content changes
Explore L&D solutions

Example Spanish campaign landing page of a fictional smart-home brand: Amber presents the app in an Agentic Video with feature graphics, a visitor asks in Spanish whether it works with their thermostat, and a chat agent button sits in the corner.

Marketing

One campaign video for every market

Create the campaign video once with the AI video generator and localize it for each market. As an Agentic Video, it answers prospects’ questions while they watch, and an AI avatar agent on your site carries the conversation on when they want more.

How it runs

  1. Write the campaign script once, or start from existing material
  2. Create the video with the AI video generator and localize it for each market
  3. Publish it as an Agentic Video, with an AI avatar agent on the landing page for follow-up questions
Explore marketing solutions

Security and governance

Security, privacy and responsible AI, documented

What your security, privacy and legal teams will check. Full documentation is in the D-ID Trust Center.

Certified

  • SOC 2Security, availability, confidentiality
  • ISO 27001Information security
  • ISO 27017Cloud security
  • ISO 27018Personal data in the cloud
  • ISO 27799Health information
  • ISO 42001AI management system (opens in a new tab)

  • Data and privacy

    GDPR compliant, with a Data Processing Agreement. Data is processed in the United States. EU hosting is on the roadmap and not live yet. Self-hosted real-time avatars keep conversation data in your own region.

  • Access and control

    Single sign-on, role-based access, audit logs and content safeguards.

  • Deployment

    D-ID cloud, or self-hosted in your own cloud for real-time AI avatar agents.

    See the deployment options

Responsible AI, built in

  • Consent

    Avatars and voice clones need the consent of the person they are based on.

  • Disclosure

    Synthetic content is marked as synthetic.

  • Traceability

    Watermarking and track-and-trace identify content made on the platform.

  • Use policy

    Contracts exclude fake news, pornographic, terrorist and sanctioned uses, backed by random audits.

Read D-ID’s ethics principles

Your account team provides the DPA and certificate copies for procurement. Visit the Trust Center

For developers and IT

APIs, SDKs and deployment options for your stack

Embed an AI avatar agent with one script tag, generate videos through the REST API, or stream real-time avatars into your own product. More than 280,000 developers build on the D-ID API. Model details are in the V4 Expressive Avatars technical specifications.

API docs
<script type="module"
  src="https://agent.d-id.com/v2/index.js"
  data-mode="fabio"
  data-client-key="YOUR_CLIENT_KEY"
  data-agent-id="YOUR_AGENT_ID"
  data-name="did-agent"></script>

// The client key is limited to the domains you allow.
// Knowledge, voice, tools and persona are set on the agent,
// in D-ID Studio or through the API.

Result

Result: the fictional travel site Fernway with the embedded AI avatar agent Claire in the corner, answering whether a return date can be changed.

REST APIs and SDKs

For AI avatar agents, real-time avatars and the AI video generator. Agents connect to language models, knowledge bases, APIs and CRM systems, and no-code teams can link D-ID to tools like Salesforce, HubSpot and Slack through Zapier and Make.

Secure by default

Client keys work only on the domains you allow, your API key stays on your server, and enterprise accounts sign in with single sign-on.

Webhooks

Video requests can name a webhook that D-ID calls when the result is ready, so your systems pick it up without polling.

Three ways to deploy

  • 01

    D-ID cloud

    Call the REST API or the SDKs. D-ID runs rendering and streaming, and you keep the experience inside your product.

  • 02

    Embed

    Put the AI avatar agent on any website or app with one script tag, and set knowledge, voice and behavior in D-ID Studio.

  • 03

    Self-hosted

    Run real-time AI avatar agents in your own cloud on Azure, AWS or Google Cloud, inside your network.

    Learn about self-hosting

Evaluation and rollout

From evaluation to company-wide rollout

Each team gets what it needs to decide, and our enterprise team supports every step.

  1. 1

    Discovery

    Start with an intro meeting. Our enterprise team maps your use case, the systems involved and your security requirements with your business owners.

    Reach: Planning
  2. 2

    Pilot

    Business owners start with one use case, for example one existing training module or one high-volume support topic. Teams that want to try it first can start with a free 14-day trial of D-ID Studio.

    Reach: One team
  3. 3

    Integration

    Your developers and IT team connect SSO, your knowledge sources and the D-ID API, with integration support from our team, or forward-deployed engineers for self-hosted deployments.

    Reach: Your systems
  4. 4

    Rollout

    Procurement and legal settle the agreement. Then you add teams, markets and languages, with a dedicated Customer Success Manager.

    Reach: Company-wide

Enterprise plans are priced individually, based on your volume, use cases and deployment needs. Self-hosted deployments can also be procured through the Azure and AWS marketplaces.

Talk to our enterprise team

FAQ

Frequently asked questions

What is D-ID’s enterprise AI platform?

D-ID is an enterprise platform for AI video and interactive digital humans. It brings together AI avatar agents, realistic AI avatars, Agentic Videos, enterprise AI videos and APIs, so organizations can run pre-recorded content and real-time conversations on one platform.

What is an AI avatar agent?

An AI avatar agent is a digital human that holds real-time conversations by voice or chat. It answers from the knowledge you give it, such as your documents and website, and can take actions through tools you connect. You can put it on your website, in your apps and in your learning platform.

What is an Agentic Video?

An Agentic Video is a video that viewers can interrupt and ask questions of. A real-time AI agent answers inside the same video player. Teams create the video in D-ID, for example from a script or existing slides, and publish it in the languages their audiences speak.

How should an enterprise evaluate AI avatars for business?

Start with the use case and the people it serves. Then check whether the avatar answers from your own knowledge, how it connects to your systems, the vendor’s certifications and data processing terms, the consent and disclosure rules for synthetic media, and the support for a pilot and rollout. Also compare how natural the avatars look and sound: D-ID agents and videos use V4 Expressive Avatars, its current avatar model. A D-ID demo walks through each point.

How is D-ID different from other enterprise AI video platforms?

D-ID covers more than video creation. Organizations can create avatar-led videos, turn them into interactive Agentic Videos and deploy real-time AI avatar agents that answer questions and complete tasks, using the same avatars, knowledge and API.

How does D-ID support enterprise security and governance?

D-ID holds SOC 2, ISO 27001, ISO 27017, ISO 27018, ISO 27799 and ISO 42001 certifications. Enterprise controls include SSO, role-based access, audit logs and content safeguards. Details are in the D-ID Trust Center.

Where is our data processed, and is D-ID GDPR compliant?

D-ID is GDPR compliant and provides a Data Processing Agreement. Data is currently processed on infrastructure in the United States. EU hosting is on the roadmap and is not live today. If conversation data must stay in your own environment or region, the real-time avatars can be self-hosted in your own cloud.

How does D-ID handle consent and synthetic media?

Avatars are created with consent, and voice cloning requires explicit voice consent. Synthetic content is marked as synthetic, and customer contracts include ethical-use clauses that exclude deceptive uses such as fake news.

Can we use our own avatar, voice and logo?

Yes. Enterprise plans include a custom number of Personal Avatars and Studio Avatars, so someone from your organization can present your videos and agents. You can clone a voice, add your custom logo, and set backgrounds and media to match your brand. Avatars and voice clones need the consent of the person they are based on. Content made with D-ID stays marked as AI-generated: on Enterprise plans the watermark can be customized, not removed.

Can D-ID integrate with our existing systems?

Yes. D-ID provides REST APIs and SDKs for adding AI video, avatars and AI avatar agents to websites, apps and custom workflows. AI avatar agents can connect to language models, knowledge bases, APIs and CRM systems.

Can D-ID scale across global organizations?

Yes. D-ID supports more than 120 languages and is built for deployments across teams, markets and use cases. The same API-first platform handles both video generation and real-time conversations.

What deployment options are available?

D-ID runs as a cloud platform with APIs. For real-time AI avatar agents there is also a self-hosted option: the avatars run in your own cloud on Azure, AWS or Google Cloud, inside your network, so conversation data stays in your environment. D-ID forward-deployed engineers help set it up. Video generation and D-ID Studio run on the D-ID cloud.

How is enterprise pricing structured?

Enterprise plans are priced individually, based on your volume, use cases and deployment needs. Book a demo and the D-ID team will prepare a quote.

How does D-ID support enterprise implementation?

Enterprise customers get a dedicated Customer Success Manager and integration support from the D-ID team. For self-hosted deployments, D-ID forward-deployed engineers help with the setup. The team works with your business and technical teams on use-case design, integrations and rollout.

Book a demo

See D-ID with your own use case

Tell us what you want to build. We’ll show you how it works with your content, your systems and your security requirements.

  • A walkthrough with an enterprise specialist
  • Answers on security, data processing and deployment
  • A pilot suggestion for your first use case

Not ready for a demo? Start free in D-ID Studio (opens in a new tab)