Creative Reality™ Studio Frequently Asked Questions

Find answers to the most common questions about our products.

General Questions

  • What is the Creative Reality Studio™?

    D-ID’s Creative Reality™ Studio is a self-service platform featuring the best generative AI tools to enable users to create videos with moving and talking avatars. Combining the powers of D-ID’s deep-learning face animation technology with GPT-3 text generation, and Stable Diffusion text-to-image capabilities, the Creative Reality™ Studio is the first all-in-one platform for those seeking to create amazing and cutting-edge videos with the power of artificial intelligence.

  • Who is the Creative Reality Studio™ for?

    The  Creative Reality™ Studio was developed for individual content creators who want to use AI avatars to create stunning videos by bringing their art to life as well as for businesses that want to use digital humans for a wide range of commercial purposes.


  • What video format and resolution do you support?

    All videos are generated in MP4 format

    • Output video resolution depends on the AI Presenter you are using
      • Standard AI Presenter output resolution is up to 1280×1280 pixels on all plans
      • Premium AI Presenter (marked with an HQ badge) output resolution
        • Lite plan – Premium presenters not supported
        • Trial, Pro, Advanced and Enterprise plans – 1080p
  • What is the output video length?

    When using D-ID Creative Reality Studio or D-ID API, the video length is limited to 5 min.

  • What are the image upload size & format requirements?

    • When using D-ID Creative Reality Studio or D-ID API, the image size is limited to 10 MB.
    • Supported formats – JPEG, JPG, PNG

Selecting the face to animate

  • How do I select the face to be animated?

    There are three ways to animate faces on the Creative Reality™ Studio

    1. Select from one of the existing pre-made avatars
    2. Upload a facial image
    3. Use our Stable Diffusion-powered text-to-image portrait generator – Image prompting is a mix of art and science. Our image-generating software is optimized to produce faces that can be animated in the studio, but there is a lot of room for creativity. To get started, we suggest you select one of the pre-created prompts and try out variations of those. Alternatively, try searching for prompts and inspiration on Lexica or numerous prompt-building platforms available online.
  • How do I make sure I get the right result when I generate a face?

    Image prompting is a mix of art and science. Our image-generating software is optimized to produce faces that can be animated in the studio, but there is a lot of room for creativity. To get started, we suggest you select one of the pre-created prompts and try out variations of those. Alternatively, try searching for prompts and inspiration on Lexica or numerous prompt-building platforms available online.

Getting the avatars to talk

  • How do I determine what the avatar will say?

    There are three ways to add voice to your video

    1. Type the script you want the avatar to speak in the designated text box. Alternatively, you can use the GPT-3 text generator to write an automated script
    2. Upload a voice recording
    3. Clone your voice. This service is only offered to Enterprise customers
    D-ID features text-to-speech in over 100 languages
  • What are Layers and how do they work?

    Our studio lets you add various visual elements, such as backgrounds, videos, and texts to your designs. Each element is set as its own layer and you can determine the order by using the “position” button on the top right side of the screen.

    The Canvas Layout function lets you choose a layout that best fits your design, letting you create videos for mobile, social media, presentations, or more. The canvas can be set to wide, square, or vertical. in order to shift from one canvas to another, simply click on the canvas and select between the available options in the top left corner of the design window.

    Positioning determines where on the canvas you want the presenter to be.

    Transparency lets you choose how opaque you want each element to be.

    you can add layers to your designs
  • What are Expressions?

    You can determine whether your avatar will look happy, serious, surprised, or maintain a neutral expression. Click on the video field in the design window and select which emotion you want your presenter to convey. The chosen facial expression will be implemented for the duration of the video.

  • How do I switch back to the legacy version of the studio?

    Go to the video library and click on your user profile at the bottom left of the screen. Then click on “Switch back to classic editor.”

  • Do you offer a voice cloning service?

    Voice cloning is currently only available for enterprise customers. If that interests you, please contact our support team at

  • What audio formats & lengths are supported?

    When using the Creative Reality Studio or the D-ID API, audio size is limited to 10MB and up to 5 minutes.

    Supported audio formats – MP3, FLAC, M4A, MP4, WAV

  • Which languages does the Creative Reality™ Studio support?

    The studio currently supports 119 Languages, along with a variety of accents & speaking styles

  • Can I add pauses to the text?

    You can add breaks in your script by clicking on the stopwatch icon on the bottom of the text box. Each break is 0.5 seconds long.


  • Why do all my videos have a watermark?

    It is important for us, as a company that enables users to create AI-based content, that there is transparency about the synthetic nature of the videos they generate. This is also reflected in our ethical manifesto, available at

  • What does the watermark look like?

    Depends on your plan:

    • Trial and Lite plan get a D-ID logo watermark. Note, a full-screen watermark appears for trial users.
    • Pro and Advanced plan users get a generic AI watermark
    • Enterprise users can customize the AI watermark but not remove it.

Image, text and audio

  • How do I choose the best image for an optimized video output?

    Please follow our image guidelines:
    – Facing camera, medium shot
    – Neutral expression, closed mouth
    – Minimum head size 200×200 pixels
    – Good and consistent lighting
    – Up to 10MB
    – No face occlusions (hats, sunglasses, masks, visors, large earrings)

  • Why was my image rejected?

    There are two possible reasons:

    A. The image you are trying to use failed to pass our built-in moderation process. Moderation is carried out by a 3rd party tool and bypassing it is only allowed for Advanced and Enterprise customers, provided they use their own moderation solution.

    Advanced plan users have the option to request a manual review.

    B. Our system did not detect a face in the provided image. This may happen when trying to animate animals, cartoons, anime figures.

  • Why was my audio/text rejected?

    This probably happened because our built-in moderation detected a violation and has therefore blocked the video from being generated. To overcome this, please remove the problematic content and try again.

Payment and Credits

  • What are credits?

    Each credit is worth up to 15 seconds of video. When generating longer videos, credits add up according to the length of the generated video. For example, a 40-second video consumes 3 credits.

  • I have a subscription but I used up all my credits, how can I get more?

    On each plan (Lite, Pro, Advanced) you have 3 packages to choose from, with different amounts of credits, so that if you finish your credits before the end of the month you can choose the bigger package that will allow more credits.

  • Do unused credits carry over to the next month?

    Credits do not accumulate, they are renewed every month and unused credits become void.


  • How do I change my credit card details?

    1. Click the menu on the bottom left and click “Billing”
    2. Click the pen icon and change the credit card details.
  • How do I switch between the different plans?

    If you wish to upgrade your plan, you can do that via the Pricing page.

  • I think I need the Enterprise plan, where can I get more information?

    For details regarding the Enterprise plan please contact our sales team.

  • How do I cancel my subscription?

    You can cancel your subscription any time on the account Billing page. To access the Billing page, click the menu on the bottom left and click “Billing”

  • What happens to my data and credits if I cancel my subscription?

    If you unsubscribe, your videos will still be accessible when you login to the studio. Your remaining credits are still valid till the end of the current billing period.

  • How do I delete my account?

    To delete your account, please contact our support team at Important note: if you delete your account you will lose access to the studio and all your data, including your generated videos.

Using D-ID‘s API

  • How can I get an API key?

    Please go to the Account page in the studio, and generate your API key. Note that it is mandatory to have valid credits in your account to use the API.

  • How do you calculate my credits when I use the API?

    Credits used for the API are taken from the same balance as the studio.

  • Where can I find the API documentation?

    API documentation is available at the Developer Hub.

  • Can I stream the generated video in real-time, similar to Chat D-ID?

    We have an API tailored for this purpose – API is available here.

    For your reference, we also have a code sample that can be used as a baseline for implementing such a solution – can be viewed here.

Security Measures

  • What security and data protection methods do you implement?

    All data communications into and from our services are SSL encrypted. Data at rest is encrypted in a Transparent Data Encryption S3 Storage. Transient and temporary information is additionally auto erased after 24 hours. Our servers are protected with Extended detection and response (XDR) based Anti Virus protection which alerts a response center in case of an event. All our workstations are encrypted and further protected with Endpoint Detection & Response (EDR) based Anti Virus protection, as well as firewalls and WAF.

  • How do you handle data and security breaches?

    In case of a data or security breach, we may, at our discretion and as required by the applicable law and regulations, update a licensed user about the relevant details of such event.

  • Do you maintain backups?

    Yes. The servers and relevant data are mirrored and / or backed-up in real time as part of the AWS platform service.

  • How do you manage permissions?

    Access Permissions are handled by D-ID. There is a complete separation between our development and testing environments and the production environment. Only certified personnel may access the production environment. Further, based on their credentials, licensed users may only access their own data. Credentials are revoked on a regular basis when/if needed.

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