Contact Sales
Start Free Trial
Log in

Smarter Customer Experiences at Scale.

Powered by Expressive AI Avatars.

 

 

Deliver fast, human-like support without increasing your team size. D-ID’s V4 Expressive AI Avatars help you resolve customer issues in real time, guide users through complex processes, and provide consistent support across every channel.

Start creating

Highly realistic avatars for your customer support

Human-like interactions

Natural expressions and voice create trust and reduce frustration.

Instant responses

Resolve questions immediately.

Scalable support

Handle thousands of conversations simultaneously.

Two ways to improve customer experience through Expressive Avatars

Interactive AI agents

Be there for your customers 24/7 without increasing headcount.

D-ID’s interactive AI agents respond instantly, guide users through problems, and adapt their tone based on the situation, from calm and empathetic to clear and solution-focused. They provide: 

  • Real-time conversations on your website, app, or support portal
  • Step-by-step guidance for complex issues
  • Multilingual support for global audiences

CX Benefit: Faster resolutions, lower support volume, higher customer satisfaction.

Build an Agent

Scripted videos

Turn repetitive support questions into clear, scalable video answers.

Create structured support videos featuring V4 Expressive Avatars that explain processes, features, or common issues in a consistent and easy-to-follow way: 

  • On-demand answers to common customer questions
  • Visual explanations that simplify complex issues
  • Consistent tone across all support content

CX Benefit: Fewer tickets and more self-service success.

Create a Video

Combine video and AI agents and get Agentic Videos

What if your support videos could respond to customers in real-time? With Agentic Videos, users can ask questions directly while watching. The AI presenter responds immediately, using the video and additional knowledge sources to guide the user. Agentic videos can: 

  • Resolve issues without leaving the experience
  • Reduce back-and-forth with support teams
  • Capture real customer questions and pain points

Result: Faster resolutions and a smoother customer journey.

Built for the Modern Workplace

  • Scenario: A customer is stuck and needs immediate help.

    Solution:
    Use V4 Expressive Avatars to step in when customers hit a problem and guide them toward a fix in real time. The avatar can ask clarifying questions, explain the next step clearly, and show visual aids like screenshots or instructions when needed. Natural reactions and fast responses help calm frustration and keep users moving until the issue is resolved.

    Outcome: Faster resolution times and fewer escalations.

  • Scenario: High ticket volume for recurring questions.

    Solution:
    Use V4 Expressive Avatars to answer common support questions directly on your website, app, or support portal. They can respond in real time, guide customers through recurring issues step by step, and adapt their tone when a situation calls for empathy, clarity, or reassurance. Every customer gets consistent support, while your team can focus on more complex cases.

    Outcome: Reduced ticket volume and lower support costs.

  • Scenario: New users need help understanding your product.

    Solution:
    Use V4 Expressive Avatars to guide new users through key features, workflows, and next steps directly inside your product, website, or onboarding experience. They can explain processes clearly, adjust their tone from beginner-friendly to more advanced, and use visual support to help users understand what to do next.

    Outcome: Faster time-to-value and higher product adoption.

  • Scenario: Handling complaints, issues, or critical updates.

    Solution:
    Use V4 Expressive Avatars when customers need clear, calm communication in difficult moments. The avatar can match the tone to the situation, respond with natural expressions and timing, and deliver updates in a way that feels more human than a standard message. Empathetic delivery helps reduce frustration, while professional communication builds trust.

    Outcome: Higher customer satisfaction and improved CSAT scores.

Start creating

FAQs

  • Expressive AI avatars are digital humans that align facial expression, voice, and timing with the emotional intent of a message. Unlike traditional avatars, they adapt delivery based on context—making communication feel natural, human, and engaging.

  • V4 avatars are trained on real human performances rather than predefined animation rules. This enables more natural timing, realistic facial expressions, sharper lip-sync, and emotionally adaptive delivery—both in videos and real-time interactions.

  • V4 Expressive Avatars provide instant, consistent, and human-like responses. This reduces wait times, lowers ticket volume, and improves overall customer satisfaction.

  • Yes. V4 Expressive Avatars can guide users step by step, pull in additional information, and connect to knowledge bases or systems to provide accurate answers.

  • No. You can create videos and AI agents with minimal setup. The platform automatically uses your script as the foundation, and additional knowledge sources can be added if needed.

  • No. V4 Expressive Avatars handle repetitive and high-volume requests, so human agents can focus on complex or sensitive cases where they add the most value.